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Link3 TechnologiesQ2 2026 – PresentOngoing

Call Center Automation

AI voice agents that handle inbound customer calls at Bangladesh's largest ISP.

Inbound support calls for the link-down and slow-bandwidth scenarios handled by AI voice agents on the Verbex platform. I'm the technical product owner and designed the full agentic flow, wrote every system prompt, and configured the agents.

Highlights

  • Designed the full agentic flow for the link-down and slow-bandwidth call scenarios.
  • Wrote all system prompts and agent configuration.
Ownership
Product owner (tech)
Roles
Product owner (tech), AI engineer
Part of
AI Engineer, Link3 Technologies Ltd.
Stack
VerbexVoice agentsPrompt design

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